Cybersecurity Tips for Our Customers

At PUCB, your safety is our top priority. With the rise of cyber threats, it’s essential to stay informed and take precautions to protect your personal and financial information. Follow these simple yet effective tips to ensure a secure online banking experience:

1. Protect Your Personal Information

• Never share your account details, passwords, PINs, or OTPs with anyone, not even PUCB employees.
• Be cautious when sharing personal information online or over the phone, especially with unknown sources.

2. Create Strong and Secure Passwords

• Use strong, unique passwords for your online banking accounts.
• Avoid using predictable passwords like your name, birthdate, or "123456."
• Change your passwords regularly for added security.

3. Enable Two-Factor Authentication (2FA)

• Activate 2FA for an extra layer of security. This feature requires both your password and a one-time code sent to your mobile device or email.

4. Be Wary of Phishing Scams

• Avoid clicking on suspicious links or downloading attachments from unknown emails, SMS, or WhatsApp messages claiming to be from PUCB.
• Verify the sender’s authenticity before providing any sensitive information.

5. Keep Your Devices Secure

• Regularly update your smartphone, computer, and other devices with the latest software and security patches.
• Install a reliable antivirus program and enable firewalls to prevent malware attacks.

6. Use Only Secure Internet Connections

• Avoid accessing your online banking or making transactions over public Wi-Fi networks.
• If you must use public Wi-Fi, use a trusted VPN to encrypt your data.

7. Regularly Monitor Your Bank Account

• Check your bank statements and account activity frequently for unauthorized transactions.
• Report any suspicious activity to PUCB immediately.

8. Avoid Saving Credentials

• Do not save your banking username or password in web browsers or on shared devices.
• Always log out after completing your online banking session.

9. Access PUCB Only Through Official Channels

• Visit PUCB’s official website: https://pucbank.com for all your online banking needs.
• Ensure the website URL starts with https:// to verify it’s secure.

10. Download Only Verified Apps

• Download the URBANK Mobile App only from official app stores like the Google Play Store or Apple App Store.
• Avoid downloading apps from third-party websites.

11. Set Up Alerts for Transactions

• Enable SMS or email alerts for every transaction to monitor account activity in real time.

12. Stay Cautious on Social Media

• Do not share sensitive banking information or personal details on social media platforms.

13. Secure ATM and POS Transactions

• Shield the keypad with your hand while entering your PIN at ATMs or point-of-sale machines.
• Watch for any suspicious devices attached to ATMs and report them immediately.

14. Save Official Contact Information

• Keep the official PUCB customer care number and fraud reporting helpline handy for emergencies.
• Immediately report a lost card or any unauthorized transaction.

15. Use Biometric and MPIN for Secure Access

• Enable fingerprint or face recognition features for the URBANK Mobile App for enhanced security.
• Use an MPIN for an additional layer of protection during transactions.

16. Report Suspicious Activities Promptly

• If you suspect fraud or notice unauthorized transactions, contact PUCB immediately via our helpline or customer care email.

17. Stay Updated with PUCB Alerts

• Keep an eye on security updates and tips shared by PUCB.
• Follow our official website for the latest information on how to protect yourself from cyber threats.

18. Educate Yourself About Cybersecurity

• Participate in cybersecurity awareness programs offered by PUCB.
• Stay informed about common threats like phishing, vishing, and identity theft.